where do they find them?

We were queuing up for tickets to get into the museum. We were waiting to see beauty and were welcomed with a cold breeze and ugliness. Two middle-aged ladies were making it quite clear to all of us that they had the power. The power to ignore us. The power to choose the type of ticket we were to pay. The power to look very busy and have very little time for us. Yet that was what they were there for. They were there to sell tickets for us to see something for which they had no credit at all. It seems that no one had told them.